FAQ
How can I find the product I am looking for?
Enter the name, code or category of the product you are interested in in the 'Search' bar.How can I place an order?
After choosing the product, select add to cart, add other products in the same way or click 'proceed'. Confirm or change your shipping address. If you have a discount code to use, enter it. Choose the payment method you wish to use and click on 'proceed to order'. If your order is successful, you will be redirected to the Thank You page and you will receive a confirmation email with your order details.With which payment methods can I make my purchases?
- Credit/debit card of the Mastercard, Visa, American Express and Maestro circuits
- Paypal account
- Apple Pay
- Google Pay
- Bank transfer: by choosing this option, when the order is completed you will automatically receive a confirmation email containing the order details and Alta Meta s.r.l.'s bank details. You will have 24 hours to make the transfer, taking care to fill in all the details sent by Alta Meta s.r.l. correctly. Once we receive your payment, we will process your order.
What are the shipping costs?
To ensure that your shipping costs are appropriate and true, our system will calculate the actual shipping costs based on the products you choose and the delivery address. You will be able to view them during checkout before proceeding with your purchase.What is the delivery time?
5/10 working days if the product is in stock or 20/30 working days if the item is to be manufactured. Delivery times are indicated on the product sheets and in the shopping cart.How do I add a product to my shopping cart?
Adding a product to your shopping cart is simple, within the product page you just have to choose the desired quantity and click on the "Add to cart" button. On the top right hand side, the cart status will be updated with the quantities of the products entered.Does adding products to the shopping cart force a purchase?
You can add and delete products from the shopping cart at any time. They can be viewed by clicking on "View Cart" and from this section you can make the desired changes and conclude the purchase by clicking "Proceed to Checkout".Are prices VAT included?
All prices displayed include VAT, according to the rates currently in force.Is it safe to use digital payment methods on Design Mania?
The payment system is secure and complies with European privacy directives. The payment data you enter will be encrypted using SSL technology "https://" and will not be stored in our systems in any way or at any time.How can I track the shipment of my parcel?
We will inform you of the departure of your order by sending an email to the address you used when placing your order.What happens if the courier does not find me at the time of delivery?
The courier in charge of delivery will make 2 delivery attempts to the address indicated in the order. If you are absent on the second delivery attempt, the parcel will be stored at the nearest branch. Our customer service will contact you to arrange a new delivery.How can I make a return?
Making a return is easy, just follow the instructions in the "Right of return" section.How and when will I receive my refund?
To proceed with the refund, the returned product must be returned in its original packaging, complete with all its components and must not have been assembled.
Refunds will be made to the same payment method used when ordering. In the case of bank transfer, our customer service will ask you to provide the IBAN.How can I find out if my address is among the unserved areas?
Simply check whether the postcode of your address is included in the list below:
80071 Anacapri 57031 Capoliveri 57032 Capraia isola 80073 Capri 09014 Carloforte 80074 Casamicciola Terme 91010 Favignana 91023 Favignana 80075 Forio 80077 Ischia 07024 Isola Caprera 58012 Isola del Giglio 58018 Isola del Giglio 58019 Isola del Giglio 71040 Isole Tremiti 07024 La Maddalena 80076 Lacco Ameno 92010 Lampedusa e Linosa 98050 Leni 98050 Lipari 98055 Lipari 23041 Livigno 57100 Livorno 98050 Malfa 57030 Marciana 57033 Marciana Marina 07046 Monte Isola 25050 Monte Isola 80100 Napoli 28016 Orta San Giulio 91017 Pantelleria 71010 Peschici 04020 Ponza 04027 Ponza 57036 Porto Azzurro 07046 Porto Torres 57037 Portoferraio 80079 Procida 22030 Pusiano 57038 Rio Marina 30030 Salzano 25010 San Felice del Benaco 98050 Santa Marina Salina 80070 Serrara Fontana 28838 Stresa 91010 Trapani 06069 Tuoro sul Trasimeno 90010 Ustica 30010 Venezia 30100 Venezia 04020 Ventotene 28922 Verbania